How much does counselling cost?

- Individual Counselling Sessions are $150/session

- Sliding scale for low cost counselling available

What methods of payment are available?

We accept payment through Interact E-transfer and all major credit cards.

If paying by E-transfer, we ask that all payments be sent to the e-mail provided by your counsellor within 24hrs. If paying by credit card, we ask that clients securely store a credit card on file, which can be used to automatically process payment after each session. Following receipt of payment, clients will be provided with a detailed invoice for their records.

Will my extended health benefits cover counselling?

Many insurance providers cover all or a portion of the cost of counselling sessions with a Registered Clinical Counsellor. Every plan is different, however, and as such, we encourage all clients to reach out to their provider to find out the specifications of their plan. If you do have coverage for counselling sessions, a receipt will be provided after payment that can be submitted to your provider for reimbursement. We do not offer direct billing.

What is your cancellation policy?

We have a 24hr cancellation policy, meaning that any session can be cancelled or re-scheduled up to 24hrs before the time of the appointment. You can easily access your account page to cancel or reschedule prior to 24hrs.

If less than 24hrs notice of a cancellation is provided, or in the case of a no show, the cost of the session will be charged in full. Considerations may be made in the case of an emergency and will be discussed on a case-by-case basis. If you need to cancel within 24 hours, please email your counsellor directly.